Chart Reporter

Why do older trades disappear when I change my journal view?

By Chart Reporter Reviewed 2 min read

The short answer

A missing row can reflect the selected view rather than deletion. Chart Reporter's effective history access, account archive state, date range and filters all affect which records are returned. Selecting All history means all history currently accessible under the account's plan.

Start with access and account scope

Under the current plan definitions, the all-feature trial lasts seven days. Trader then has a three-day history window, Pro has 90 days and Sovereign has unlimited history. Check the effective subscription state rather than assuming a signup preference granted a particular entitlement.

If a previously visible older trade falls outside the current access window, choosing its date in the calendar does not extend access. This is a scope boundary, not by itself evidence of failed capture. Use the account's subscription information and any access notice to interpret the result.

Check archive state and restrictive filters

Archived hubs are normally excluded from active-account views. A trade associated with one of those hubs can therefore be absent from the normal selection even when its underlying record has not been deleted. Confirm which accounts the view includes.

Also clear symbol, strategy, tag, session and outcome restrictions when investigating. A recently changed strategy assignment or a different timezone can alter the visible sample. Compare a known ticket with a wide enough date interval, then restore the intended review scope once you understand the difference.

Report the state without guessing at recovery

Distinguish an empty successful result from an error or incomplete load. If the query failed, the result is unknown. If history access limited the sample, a larger-looking calendar range is not proof that all selected dates were fetched.

For unresolved cases, retain the ticket, hub, selected period, timezone, subscription state and visible error or scope notice. Do not promise yourself that upgrading or reconnecting will reconstruct context that was never captured. Trade records, screenshot coverage and replay candles can have different availability. Establish what is missing and why before taking a more disruptive action such as reinstalling the reporter or rotating its key.

Sources and further reading

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